Return & Refund Policy

 

Welcome to le collective. We want you to love your purchase. If you are not completely satisfied, we’re here to help.

1. Return Eligibility

You may request a return within 2 days of receiving your order for eligible products.

To qualify for a return:

• Items must be unused, unworn, unwashed, and in original condition.
• Original tags, packaging, invoices, and accessories must be included.
• Products showing signs of use, damage, stains, perfume, or alteration will not be accepted.
• Certain products such as innerwear, beauty products, customized items, and clearance/sale items are non-returnable unless damaged or defective.

2. Exchange Policy

We offer exchanges for:

• Wrong size
• Defective products
• Wrong item received

Exchange requests must be raised within 2 days of delivery.

Exchanges are subject to product availability.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

• Contact us within 24  hours of delivery.
• Share your order number and clear photos/videos of the product and packaging.

After verification, we will arrange a replacement, exchange, or refund.

4. Refund Policy

Once your returned item is received and inspected:

• Approved refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.

Shipping charges are non-refundable unless the return is due to our error.

5. Return Pickup

If return pickup service is available in your area:

• Our logistics partner will collect the item from your address.

If pickup is unavailable:

• Customers may need to self-ship the product to our return address.
• Reasonable courier charges may be reimbursed for approved defective/wrong-item returns.

6. Non-Returnable Items

The following items cannot be returned or exchanged:

• Innerwear and lingerie
• Earrings and certain accessories for hygiene reasons
• Customized or personalized products
• Gift cards
• Final sale or clearance items

7. Cancellation Policy

Orders can be cancelled before shipment. Once shipped, orders cannot be cancelled and must follow the return process.

8. Contact Us

For return, exchange, or refund requests, contact:

Email: lecollectivehere@gmail.com
Phone: +91-9847462134
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM